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Frequently Asked Questions
We've answered some of our most commonly asked questions below. If you can't find what you're looking for, please don't hesitate to get in touch—we're always happy to help.
Ordering + Shipping
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How can I track my order?
Simply log in to your customer account and select “View Order Status.” Once your order has shipped, you’ll receive a tracking number via email to monitor your delivery.
Do you ship Australia-wide?
Yes! We ship Australia-wide using Australia Post.
Do you ship internationally?
At this stage, Rever Collective only ships within Australia.
How long will my order take to arrive?
Delivery times vary depending on your location. Once your order has been dispatched, you'll receive tracking information so you can follow your parcel's journey.
What if my package is delayed?
First, check your tracking information from your shipping confirmation email. Still
delayed? Contact your local courier, then reach out to us at hello@evelithgow.com.au, and we’ll gladly assist.
Returns & Exchanges
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What is your returns policy?
Full-priced items purchased online may be returned for exchange or store credit within 7 days of receiving your order, provided they are in their original condition with tags attached. You can view our full Returns Policy here.
Do you offer refunds?
Refunds are only available for faulty or incorrectly supplied items. Approved refunds will be processed back to the original payment method, excluding shipping costs where applicable.
Who covers return shipping costs?
Unless an item is faulty or incorrect, return postage is the responsibility of the customer.
How do I organise a return?
Simply contact us at hello@evelithgow.com.au and we'll guide you through the returns process.
How long are store credits valid for?
Store credits are valid for 12 months from the date of issue.
What if my item arrives damaged or faulty?
We thoroughly inspect all items before dispatch. However, if you believe you've received a faulty item, please contact us within 48 hours of receiving your order.
What happens if my item is confirmed as faulty?
Once the fault has been assessed and approved, we'll organise a replacement where possible. If a replacement cannot be provided, we'll arrange a refund.
EXCLUSIONS
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Can I return sale items?
No. All sale items are final sale and cannot be returned, exchanged or refunded.
Can I return swimwear, earrings or headwear?
Due to hygiene regulations, we are unable to accept returns, exchanges or store credits on swimwear, earrings or headwear.
Shopping made simple
Still Need Help?
Can't find the answer you're looking for? Our team is always happy to help.
Email: hello@evelithgow.com.au
Phone: (02) 6351 4476
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